SINGAPORE, 7 May 2025 – TeamViewer, a international forerunner in digital workplace solutions, upon today announced the ceremonious launch of TeamViewer DEX Essentials, a new digital employee experience (DEX) solution designed to empower businesses of all sizes — including small and medium-sized enterprises — with enterprise-grade IT visibility and automation tools.
Historically reserved for large-scale enterprises, DEX platforms have helped organisations manage complex digital environments with thousands of endpoints. With DEX Essentials, TeamViewer is now making these capabilities accessible to its broader customer base through a streamlined, easy-to-deploy solution that optimises IT performance and improves workplace efficiency at any scale.
“A smooth digital experience is fundamental to how people work today — but it shouldn’t be exclusive to the largest enterprises,” said Mei Dent, Chief Product and Technology Officer at TeamViewer. “With TeamViewer DEX Essentials, we’re putting real-time visibility, automated remediation, and smart insights into the hands of every IT team. This is a major step in our mission to make superior workplace technology seamless and accessible for all.”
DEX Essentials is currently available through an early access program and will be available to everyone later this month. Feedback from early adopters has been overwhelmingly positive, citing the solution’s simplicity, effectiveness, and integration with existing workflows.
Key Features of TeamViewer DEX Essentials:
- Proactive issue resolution for performance, application, OS, and network problems before they impact users.
- Automated routine fixes that reduce support ticket volumes and enable IT teams to focus on strategic initiatives.
- Non-disruptive security and performance stability across devices and operating environments.
- Actionable insights to support compliance, system health, and end-user satisfaction.
For Singaporean-based businesses, maintaining a high-performing digital workplace is crucial to remaining competitive in the global market. TeamViewer DEX Essentials enables businesses across all sectors to enhance operational resilience and provide employees with the digital tools they need to succeed.
This launch follows TeamViewer’s acquisition of DEX pioneer 1E, and represents a strategic milestone in the company’s roadmap to simplify enterprise-grade innovation for every customer. Integrated into the TeamViewer Remote and Tensor platforms, DEX Essentials combines powerful functionality with an intuitive user experience tailored for lean IT teams.
