Enhanced Aftersales Capability Reinforces Customer-Centric Strategy Amidst Rapid Growth
KUALA LUMPUR, 20 May 2025 – OMODA | JAECOO Malaysia has strengthened its aftersales infrastructure with the expansion of a new state-of-the-art parts warehouse in Shah Alam, as the brand continues to scale up operations in line with growing customer demand and an expanding dealership network.
The facility, owned and operated by Chery Corporate Malaysia, serves as a vital logistics and support hub for the group’s portfolio of automotive brands, including the premium SUV marques OMODA and JAECOO. Strategically located in the Hicom Industrial Estate, the warehouse has been operational since March 2025.
“The centrally located Chery Corporate Malaysia Warehouse is pivotal in supporting our growing dealership network while upholding the premium aftersales service standards our customers expect,” said Emily Lek, Vice President of OMODA | JAECOO Malaysia.
Covering a built-up area of 88,000 sq. ft., the new facility more than doubles the capacity of the previous warehouse. It houses approximately 10,000 parts for all OMODA | JAECOO models in Malaysia, significantly improving inventory readiness and delivery timelines for parts replacement and servicing.
The warehouse also supports future growth, with a dedicated iCAUR parts stockpile ahead of the Q3 2025 launch of the iCAUR 03. The stock readiness ensures that the network will be equipped to provide timely support for new models from day one.
“As we redefine attainable luxury, the customer experience remains at the heart of OMODA | JAECOO Malaysia’s mission,” added Lek. “This facility empowers us to scale sustainably with the Malaysian market, while also supporting our export ambitions in the ASEAN region.”
Expanding Dealer Network Nationwide
OMODA | JAECOO Malaysia currently boasts a network of 45 dealerships nationwide, offering full-spectrum sales and aftersales services. The iCAUR brand has also confirmed 11 dealer partners, with further network expansion in the pipeline to meet increasing market interest.
