EasyParcel, Malaysia’s leading delivery and logistics platform, took the spotlight at Retail Summit Asia 2025, hosted by EasyStore at M World Hotel, Petaling Jaya.
Under the theme “Unified Customer Experience”, the summit brought together over 500 retailers, brands, and industry leaders to discuss the future of commerce, from AI-driven operations to omnichannel strategies that bridge online and offline retail.
Beyond the Last Mile: Delivery as a Customer Experience
At the summit, EasyParcel showcased how logistics today extend far beyond the checkout process. By offering multi-courier choices, transparent pricing, and door-to-door delivery, the platform helps retailers:
- Scale regionally with reliable and flexible courier services.
- Boost customer satisfaction through smoother delivery tracking and fulfilment.
- Increase operational efficiency with seamless integration into platforms like EasyStore.
“For retailers, the shopping journey doesn’t end at checkout — it ends when the parcel is safely in the customer’s hands. EasyParcel ensures that journey is seamless, reliable, and memorable,” said Cayla Ng, Event & Partnership Executive at EasyParcel.
Driving Retail Innovation Across ASEAN
The Retail Summit Asia 2025 served as a premier platform for retail leaders to explore:
- Omnichannel integration between physical and online stores.
- Leveraging AI and automation for smoother operations.
- Customer-first marketing strategies.
- Sustainable and scalable growth pathways for SMEs.
EasyParcel’s participation emphasised the crucial role of logistics innovation in driving not just efficiency but customer loyalty and brand trust in today’s competitive retail landscape.
For more information, visit retail-summit.asia.
