News & Events

OCBC Offering Deferment And Restructuring Assistance To Customers Affected by Floods

Kuala Lumpur – Corporate, SME and individual customers of OCBC Bank (Malaysia) Berhad (OCBC Bank) and OCBC Al-Amin Bank Berhad (OCBC Al-Amin) affected by the current spate of floods affecting Kelantan, Pahang, Terengganu and Johor may seek a deferment or restructuring of their existing loans or financing through the Banks’ dedicated channels. Eligible personal banking and SME customers can look forward to support through a 3-month deferment of instalments or a 12 month reduction in instalments.

Personal banking customers can apply by calling the dedicated OCBC hotline 03-8317 5011 during office hours or by emailing [email protected] beginning Monday, 18 January 2021. SME customers may visit www.ocbc.com.my/sme/floodrelief from Wednesday, 20 January 2021 onwards to register their interest. The Bank will contact each customer to follow up on the application. Corporate customers may call their relationship managers directly.

According to OCBC Bank CEO Dato’ Ong Eng Bin, the Bank is committed to assisting its customers, especially those who have been affected twice over by the pandemic and now the floods. “When the floods hit, we made a RM100,000 contribution to Mercy Malaysia for their flood relief programmes involving everyone who has been affected. But we also see the need to render more particular assistance to our affected customers as well. We know some of them might have been badly hit. While we have already been in touch with several of these customers, we encourage those who still need the assistance to come forward immediately,” he said. For further details, please visit www.ocbc.com.my