Kuala Lumpur – OCBC Bank (Malaysia) Berhad (OCBC Bank), together with its Islamic banking subsidiary OCBC Al-Amin Bank Berhad (OCBC Al-Amin), is urging all its customers who adversely affected by the country’s flood – individual, microenterprise, SME, commercial and corporate – to get in touch with them if they need to discuss potential relief or restructuring measures in relation to their existing loans or financing schemes. All requests will be handled on a case- by-case basis with a view to determining what works best for the customer.
Individuals may call the Bank’s dedicated consumer hotline at 03-8317 5011, while SME and microenterprise customers may call 03-8317 5200. The lines are open Monday to Friday, 9am to 6pm. Corporate and commercial banking customers should call their respective relationship managers.
OCBC Bank (Malaysia) Berhad Head of Operations & Technology Mr Lim Yau Seong said the Bank is committed to supporting every customer who is adversely affected by the floods and like for the pandemic is calling on them to stay positive during these challenging times.
“The true test of our resilience as a community lies in how we offer each other a hand of partnership through every crisis that visits us, whatever it is and whenever it might strike. The pandemic showed us that we as a nation can rise to the challenge. We now have a fresh challenge in the form of the floods and would like all affected customers to know that help is at hand. Do reach out to us if you need aid,” he said.