News & Events

Mercedes-Benz Services Malaysia Introduces Star Protect and Star Protect Plus Insurance and Takaful Solutions

Mercedes-Benz Services Malaysia has selected five new underwriters; Allianz General Insurance Company (Malaysia) Berhad, AmGeneral Insurance Berhad, MSIG Insurance (Malaysia) Bhd, Zurich General Insurance Malaysia Berhad and Zurich General Takaful Malaysia Berhad for its newly introduced packaged insurance and takaful solutions, Star Protect and Star Protect Plus, under their Mercedes-Benz Protection program.

The solutions will be the first-of-its-kind in the premium motor insurance and takaful category, amongst other things providing Mercedes-Benz Protection customers with a temporary replacement vehicle for up to 20 days and a host of new coverage and benefits for additional peace of mind.

Star Protect and Star Protect Plus cater to evolving consumer ownership preferences and are aligned to Mercedes Benz Services Malaysia’s customer-centricity philosophy.

Mercedes-Benz Protection, under Mercedes-Benz Services Malaysia (MBSM), introduced two new insurance and takaful solutions to provide Mercedes-Benz owners with top-quality insurance and greater peace of mind. The solutions are a first-of-its-kind in the premium motor insurance and takaful category, and amongst other things, offer a temporary Mercedes-Benz replacement vehicle benefit for up to 20- days per period of insurance if the insured car is in an authorised Mercedes-Benz workshop for accident repair. There are also new benefits which include a nationwide limitless towing distance, reimbursement of car key replacement costs, and an all driver cover which does not require a prior driver name submission to the insurer. Mike Ponnaz, Managing Director of Mercedes-Benz Services Malaysia (MBSM) said: “The entire automotive industry is transforming and motor insurance is preparing for changes as the connected vehicle ecosystem comes into being and as consumer ownership preferences shift. Through our customer-centric approach, not only have we widened our insurance partner base, we deep dived into our current offerings in order to develop a more comprehensive motor insurance coverage for Mercedes- Benz owners”.

“Our aim is to increase the number of insured and satisfied customers under Mercedes-Benz Protection by offering products which provide owners with greater peace of mind”, he added.

Under the improved insurance and takaful packages, vehicles will be covered for basic loss or damage such as damage resulting from accidental collision, burglary, housebreaking, theft and attempted theft, or any malicious acts, and liability to third parties, with additional protection for impact damage caused by falling trees due to convulsions of nature.

Other new features of Star Protect and Star Protect Plus include coverage for all drivers of a car, both individually owned and company owned, even if a driver’s name is not stated during the insurance submission process. The towing assistance will also see a comprehensive plan upgrade which includes unlimited towing distance for breakdown and accident with one-way toll charges of up to RM30 included. Under the towing plan, customer can utilize the flood towing for up to six occurrences, 24-hour minor roadside repairs and free assistance in arranging value-added benefits that offer accommodation, taxi transportation, and cross-border towing services. Customers will only have to pay for the value- added benefits if used.

The packages also offer owners car key replacement, compensation for loss of possessions as a result of window snatch theft, flood relief allowance for damage due to flood, and personal accident coverage for the driver and up to four (4) passengers. If the car is in an authorised Mercedes-Benz workshop for accident repair, Mercedes-Benz Protection will provide customers with a temporary Mercedes-Benz car for up to 20 days per period of insurance. Star Protect Plus will come with an additional four (4) Tyre and four (4) Rim coverage to ensure protection at every turn. This provides protection for accidental damage caused by road debris or curbing which can adversely impact the resale value of a car, as well as optimum vehicle performance.

The Star Protect and Star Protect Plus insurance and takaful solutions are available from 1 March 2020 at all leading and authorised Mercedes-Benz dealerships. Mercedes-Benz Protection is committed to deliver assurance that keeps you mobile.