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Increased Urgency For Digital Upskilling Of The Workshop To Increase Productivity Due To Covid-19 Impact

There is an increased urgency for digital upskilling of the workforce to ensure a future-proof human capital and progressive growth in productivity due to the disruptive impact of COVID-19 pandemic on the workforce, PwC told during a webinar conducted by Malaysia Productivity Corporation (MPC) on 5 February 2021. 

The webinar entitled “Digital Upskilling: Is Your Workforce Ready?” featured key speakers from PwC, Salika Suksuwan, Director, Clients and Markets and Hsern Wei, Head of PwC’s Academy. The webinar is a part of MPC’s initiatives to raise awareness on the imperative need for businesses to upskill their workers according to the dynamic progress of digitalisation, science, and technology, especially given the workforce future projection based on the current situation impacted by the pandemic. 

MPC Director General, Dato’ Abdul Latif Haji Abu Seman said, “Since last year when movements have been restricted due to COVID-19, MPC has been experimenting with technology and digitalisation to maintain if not to increase the productivity level. Since then, we have been collaborating with both the public and private sectors to move and shake workplaces to adapt to changes quickly. The results are tremendously welcoming that technology and digitalisation have affected the way we do things better, swifter, and smarter.” 

He added, “MPC worked with PwC to bring this webinar to benefit both the employers and employees on the importance of future-proofing the workforce. PwC, being one of the authorities in preparing the workforce for the future, has given valuable insights on how to make meaningful changes to boost organisational productivity and performance.” 

One of the speakers, Salika Suksuwan said that among the key areas which must be addressed towards achieving the targets as prescribed in Shared Prosperity Vision 2030 (SPV 2030) is the need for all stakeholders – the government, businesses, and educators to work together to build an interconnected ecosystem committed to a comprehensive upskilling agenda.  She added that digital divide is a real issue and must be reduced focusing on all key sectors and regions. 

“We need to adjust to the pandemic, and we need to adjust to the new normal. An instance, in the new normal, employees work from home and this calls for employees to be equipped with new skills to enable them to perform their tasks from homes, and this must come at a greater speed than what we expected. The focus now is transforming the workforce of the future, and optimising the technology to make our work faster, quicker, and more efficient” Salika said. 

Hsern Wei added PwC’s experience in digital upskilling that it is more than just upskilling. He shared PwC’s approach which may be adapted by organisations in strategizing an upskilling programme, comprising: 

  • Assessing the current and future business needs and identifying skills gaps and mismatches; 
  • Building a future-proof skills strategy
  • Laying the cultural foundation
  • Developing and implementing upskilling
  • Evaluating return on investment

Nearly 300 attendees benefited from the webinar, which was one of the several engagement sessions and webinar series planned by MPC e-Shared Prosperity Organisation (eSPO) Team. eSPO through its online acknowledgement certificate, recognised by the Ministry of International Trade and Industry (MITI) and Ministry of Human Resources (MOHR), acknowledges shared prosperity organisations implementing Productivity-Linked Wage System (PLWS). Skill incentives, which includes employees’ upskilling and multiskilling, is one of the main criteria for eSPO Acknowledgement Certificate. 

For more information on eSPO Acknowledgement Certificate, visit