BMW Group Malaysia Introduces Door-to-Door Service in the New Normal

BMW Group Malaysia today introduced its latest solution for contactless customer service with the new Door-to-Door service – in collaboration with Allianz Worldwide Partners, to further enhance the BMW premium ownership experience.

“The Door-to-Door service was a natural progression for us in providing exceptional customer service. The new service will not only minimise contact between customers and BMW dealers in the new normal, but also improve on convenience by integrating our premium services into the customer’s daily routine. By being one step ahead, we are able to continuously provide the best in class ownership experience for all our customers and also maximise the efficiency of our dealers,” said Harald Hoelzl, Managing Director of BMW Group Malaysia.

BMW and MINI customers nationwide are now able to request for and receive vehicle service from their preferred dealer without leaving the comfort of their home. A BMW service provider will be assigned to collect the BMW or MINI vehicle from the customer’s doorstep and transport the vehicle to the chosen dealership for service. Once the service is completed, the vehicle will also be returned to the customer at their preferred location.

Additionally, the Door-to-Door service allows customers to arrange for doorstep delivery of their new BMW or MINI vehicle directly from their preferred dealership. The new vehicle will be specially delivered via a flatbed– depending on the location and customer’s preference. 

The partnership with Allianz Worldwide Partners for the Door-to-Door service easily ensures peace-of-mind for BMW and MINI customers; thanks to their extensive network coverage across Malaysia, efficient lead times, as well as strict enforcement of Covid-19 safety measures to ensure both the customer and service provider are well-protected.